Participants will learn effective communication techniques.
Active Listening, Verbal & Non-verbal communication, Assertive communication, Public speaking.
Situational Judgement Tests, Individual Reports, Certificates.
1. Introduction to communication and active listening
2. Mastering verbal communication
3. Understanding what your BODY is saying ( Nonverbal communication)
4. Speak up : The art of Assertiveness
5. Put on a show: Public Speaking
Participants will learn effective communication techniques.