- Voice of the Customer Toolkit
Voice of the Customer Toolkit
Understanding your customer is VITAL if you are to continue to provide them with a service or product that satisfies their needs and requirements. How can you improve your customer journey, your customer experience and how your customer views your products and service?
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Top Skills You Will Learn
- Voice of the customer.
- VOC tools.
- Lean Six Sigma.
- Lean Six Sigma Tools.
- Surveys.
- Interviews.
- Focus Groups.
Minimum Eligibility
No course requirements.
Exams & Certifications
Certificate of completion
Instructor
Robert Chapman
Business Improvement Programme Lead
Subjects of Expertise:
- Change Management
- Project Management
- Business Analysis
200 ℹ 
23 Lectures (1h 7m)
Video Course
173 learners enrolled
English
- Automation How to Automate a Business Process
Automation How to Automate a Business Process
The automation of processes within organisations is something which is becoming increasingly commonplace. By learning how to manage the process of conducting such an automation is a great skill to have and a great way to future proof your career / business.
Top Skills You Will Learn
- Automation of processes.
- How to sell automation within an organisation.
- Steps to deliver automation in business.
- Automation project management.
- Automation.
- Future proof skills.
Minimum Eligibility
No course requirements.
Exams & Certifications
Certificate of completion
Instructor
Robert Chapman
Business Improvement Programme Lead
Subjects of Expertise:
- Change Management
- Project Management
- Business Analysis
220 ℹ - 18 Lectures (1h 16m)
- Video Course
- 170 learners enrolled
- English
- Process Improvement How to Reduce Waste
Process Improvement How to Reduce Waste
Learn how to deliver process improvement for the purpose of waste identification & reduction, the best process mapping tools available & when these should be deployed. Every process map has a purpose, so this course will show you which one to use when!
Top Skills You Will Learn
- Process Improvement.
- Process Mapping.
- Process.
- Lean Six Sigma.
- Process Mapping Tools.
- Lean Tools.
Minimum Eligibility
No course requirements.
Exams & Certifications
Certificate of completion
Instructor
Robert Chapman
Business Improvement Programme Lead
Subjects of Expertise:
- Change Management
- Project Management
- Business Analysis
200 ℹ - 32 Lectures (1h 37m)
- Video Course
- 139 learners enrolled
- English
- Certified Design Thinking Expert
Certified Design Thinking Expert
The goal is to get innovative solutions by using such methods to stimulate creativity. As a result, actions are translated into the business schema. Design thinking is based on project thinking, whose task is to provide creative solutions ready to be implemented.
Top Skills You Will Learn
- Learn Design Thinking tools.
- Conduct & manage the Design Thinking process at your daily work.
- Can develop the innovation process at the company within the Design Thinking requirements.
- Know the value of feedback & how to prepare for feedback gathering task.
Minimum Eligibility
No course requirements.
Exams & Certifications
Certificate of completion
Instructor
Marcin Stasko
Biochemistry Scientist, Chemical & Process Engineer
Subjects of Expertise:
- Data Science
- Deep Learning
- Artificial Intelligence
200 ℹ - 27 Lectures (1h 45m)
- Video Course
- 171 learners enrolled
- English
- What is Product Management Beyond the Basics
What is Product Management Beyond the Basics
Created for stakeholders and early-intermediate product managers who want to go beyond the basics of what a great product manager does and how they work best with other roles.
Top Skills You Will Learn
- The 3 critical missions of a great PM & the 2 most practical frameworks for getting them right.
- The truth about the 2 most common (and damaging) misconceptions of product management.
- What makes a great product manager? What are their most important skills?
Minimum Eligibility
Just an interest in product management!
Exams & Certifications
Certificate of completion
Instructor
Bryce York
Strategic Product Leader, Writer & Educator
Subjects of Expertise:
- Product Strategy
- Conversion Optimization
- Growth Engineering
200 ℹ - 15 Lectures (56m)
- Video Course
- 110 learners enrolled
- English
- Process Improvement
Process Improvement
In this course, you will learn the fundamental building blocks behind the task of process improvement, the best process mapping tools available and when these should be deployed. Every process map has a purpose, so this course will show you which one to use when!
Top Skills You Will Learn
- Process Improvement.
- How to improve organisational processes.
- How to identify value add and non-value add steps.
- Waste reduction and quality improvement.
- Process excellence.
- Process.
Minimum Eligibility
No course requirements.
Exams & Certifications
Certificate of completion
Instructor
Robert Chapman
Business Improvement Programme Lead
Subjects of Expertise:
- Change Management
- Project Management
- Business Analysis
200 ℹ - 26 Lectures (2h 0m)
- Video Course
- 164 learners enrolled
- English
- Data Analysis 101
Data Analysis 101
This course covers the four basic tools of data analysis that everyone working in an organisation should know. These four tools will help you carry out the initial filtering of performance data in order to highlight the important trends and issues.
Top Skills You Will Learn
- Principles of Process Management.
- Understanding Variation.
- The Control Chart: Highlighting the variation in data.
- Strategies to deal with Special Cause and Common Cause Variation.
- Using Data to Drive Improvement.
- A Structure for Performance Management.
Minimum Eligibility
There are no pre-course requirements.
Exams & Certifications
Certificate of completion
Instructor
Ross Maynard
Chartered Accountant & Process Improvement Coach
Subjects of Expertise:
- Process Improvement
- Performance Measurement
- Problem Solving
200 ℹ - 21 Lectures (2h 10m)
- Video Course
- 116 learners enrolled
- English
- Lean Six Sigma White Belt Course & Certification
Lean Six Sigma White Belt Course & Certification
Lean Six Sigma is an extremely powerful methodology, capable of saving organisations vast amounts of money and time. Having the skills, knowledge and understanding given by Lean Six Sigma is increasingly important in today's workplace.
Top Skills You Will Learn
- Lean.
- Six Sigma.
- Lean Six Sigma.
- White Belt.
- Quality.
- Voice of the customer.
- Analytics.
- Analytical.
- Analytical thinking.
- Analysis.
Minimum Eligibility
No course requirements.
Exams & Certifications
Certificate of completion
Instructor
Robert Chapman
Business Improvement Programme Lead
Subjects of Expertise:
- Change Management
- Project Management
- Business Analysis
220 ℹ - 36 Lectures (2h 1m)
- 4.5
- 112 learners enrolled
- English
- Contract Management Managing Contractual Risks
Contract Management Managing Contractual Risks
This course is designed to enable you to examine the nature of contract risk & the associated legal implications that relate to contract formation & non-conformance, assess the impacts of breach of contract & examine coping remedies and provisions.
Top Skills You Will Learn
- Understand the legal and process issues relating to the formation of contracts.
- Analyse the different levels of breach of contract and their impact.
- Understand aspects to be considered when making changes to contracts.
Minimum Eligibility
Willingness to learn and ask questions.
Exams & Certifications
Certificate of completion
Instructor
Moses Manuel
Content Developer, Lecturer & Entrepreneur
Subjects of Expertise:
- Public Speaking
- Negotiations
- Management Consultancy
200 ℹ - 14 Lectures (1h 30m)
- 4.4
- 168 learners enrolled
- English
- Project Management How to Build a Project Charter
Project Management How to Build a Project Charter
In order to launch, run & deliver a successful project, one key ingredient is needed right at the beginning - A Project Charter. There are a range of complexities that need to be taken into consideration, a process to follow & a number of steps you need to complete.
Top Skills You Will Learn
- Project Management.
- Project Charter.
- Project documentation.
- Project planning.
Minimum Eligibility
No course requirements.
Exams & Certifications
Certificate of completion
Instructor
Robert Chapman
Business Improvement Programme Lead
Subjects of Expertise:
- Change Management
- Project Management
- Business Analysis
200 ℹ - 16 Lectures (1h 1m)
- 4.5
- 115 learners enrolled
- English
