Voice of the Customer Toolkit
- Project Management
- Customer Experience
- Voice of the Customer Toolkit
Voice of the Customer Toolkit
Understanding your customer is VITAL if you are to continue to provide them with a service or product that satisfies their needs and requirements. How can you improve your customer journey, your customer experience and how your customer views your products and service?
Note: Your LearnPro coins will be deducted post successful purchase of this course.
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Top Skills You Will Learn
- Voice of the customer.
- VOC tools.
- Lean Six Sigma.
- Lean Six Sigma Tools.
- Surveys.
- Interviews.
- Focus Groups.
Minimum Eligibility
No course requirements.
Exams & Certifications
Certificate of completion
Instructor
Robert Chapman
Business Improvement Programme Lead
Subjects of Expertise:
- Change Management
- Project Management
- Business Analysis
Course MRP:
₹2600
69% off
₹800 + 
200 ℹ
200 ℹ 
23 Lectures (1h 7m)
Video Course
173 learners enrolled
English
Note: Your LearnPro coins will be deducted post successful purchase of this course.
